{"id":489,"date":"2012-07-03T14:11:28","date_gmt":"2012-07-03T12:11:28","guid":{"rendered":"http:\/\/www.en-toute-elegance.fr\/?p=489"},"modified":"2012-07-03T14:11:28","modified_gmt":"2012-07-03T12:11:28","slug":"tribune-libre-savoir-vivre-en-entreprise-le-dernier-kilometre-de-la-relation-client","status":"publish","type":"post","link":"https:\/\/www.en-toute-elegance.fr\/actualites\/tribune-libre-savoir-vivre-en-entreprise-le-dernier-kilometre-de-la-relation-client\/","title":{"rendered":"Tribune libre &#8211; Savoir-vivre en entreprise : le dernier kilom\u00e8tre de la relation client"},"content":{"rendered":"<p style=\"text-align: left;\"><a href=\"http:\/\/lecercle.lesechos.fr\/entrepreneur\/social-rh\/221149030\/savoir-vivre-entreprise-dernier-kilometre-relation-client\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-medium wp-image-492 aligncenter\" title=\"Tribune Business manners\" src=\"http:\/\/1515.ototuto.com\/ecole-savoir-vivre-paris\/2012\/07\/Capture-d\u2019\u00e9cran-2012-07-03-\u00e0-14.15.48-300x198.png\" alt=\"\" width=\"300\" height=\"198\" \/><\/a><br \/>\nUn mauvais accueil, un impair lors d\u2019un d\u00e9jeuner, un appel mal pass\u00e9 ou un mail r\u00e9dig\u00e9 sans souci de son interlocuteur sont autant d\u2019erreurs qui peuvent ternir l\u2019image de marque l&rsquo;entreprise, la relation avec le client et parfois une n\u00e9gociation.<\/p>\n<p><a href=\"http:\/\/lecercle.lesechos.fr\/entrepreneur\/social-rh\/221149030\/savoir-vivre-entreprise-dernier-kilometre-relation-client\" target=\"_blank\">&gt; Lire la suite sur www.lesechos.fr<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>LES ECHOS &#8211; Un mauvais accueil, un impair lors d\u2019un d\u00e9jeuner, un appel mal pass\u00e9 ou un mail r\u00e9dig\u00e9 sans souci de son interlocuteur sont autant d\u2019erreurs qui peuvent ternir l\u2019image de marque l&rsquo;entreprise, la relation avec le client et parfois une n\u00e9gociation.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,4],"tags":[8,17,20,21,28,30],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tribune libre - Savoir-vivre en entreprise : le dernier kilom\u00e8tre de la relation client - En Toute El\u00e9gance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.en-toute-elegance.fr\/actualites\/tribune-libre-savoir-vivre-en-entreprise-le-dernier-kilometre-de-la-relation-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tribune libre - Savoir-vivre en entreprise : le dernier kilom\u00e8tre de la relation client - En Toute El\u00e9gance\" \/>\n<meta property=\"og:description\" content=\"LES ECHOS - Un mauvais accueil, un impair lors d\u2019un d\u00e9jeuner, un appel mal pass\u00e9 ou un mail r\u00e9dig\u00e9 sans souci de son interlocuteur sont autant d\u2019erreurs qui peuvent ternir l\u2019image de marque l&#039;entreprise, la relation avec le client et parfois une n\u00e9gociation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.en-toute-elegance.fr\/actualites\/tribune-libre-savoir-vivre-en-entreprise-le-dernier-kilometre-de-la-relation-client\/\" \/>\n<meta property=\"og:site_name\" content=\"En Toute El\u00e9gance\" \/>\n<meta property=\"article:published_time\" content=\"2012-07-03T12:11:28+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/1515.ototuto.com\/ecole-savoir-vivre-paris\/2012\/07\/Capture-d\u2019\u00e9cran-2012-07-03-\u00e0-14.15.48-300x198.png\" \/>\n<meta name=\"author\" content=\"h2H99qpfKZ7\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"h2H99qpfKZ7\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.en-toute-elegance.fr\/actualites\/tribune-libre-savoir-vivre-en-entreprise-le-dernier-kilometre-de-la-relation-client\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.en-toute-elegance.fr\/actualites\/tribune-libre-savoir-vivre-en-entreprise-le-dernier-kilometre-de-la-relation-client\/\"},\"author\":{\"name\":\"h2H99qpfKZ7\",\"@id\":\"https:\/\/www.en-toute-elegance.fr\/#\/schema\/person\/e88b8b8a678432199b9e01629ca8cf90\"},\"headline\":\"Tribune libre &#8211; 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